Cancellation & Refund Policy

1. Introduction

This Cancellation & Refund Policy explains how cancellations, refunds, reservation deposits and session confirmations are handled for Sapuri of Sicily experiences.

Sapuri of Sicily is operated by Ilaria Cassibba, VAT No. 12629160016, based in Italy.

This Policy should be read together with the Terms & Conditions available on the Sapuri of Sicily website.

For any cancellation or refund request, please contact: hello@sapuriofsicily.com

2. Reservation Windows

Sapuri of Sicily experiences may be offered through limited reservation windows.

A reservation window normally lasts 7 days, unless otherwise stated.

During a reservation window, participants may submit a booking request and authorize a reservation deposit.

Submitting a booking request does not automatically confirm the session. A session is confirmed only when the minimum group size has been reached and Sapuri of Sicily has officially confirmed the session in writing.

3. Minimum Group Size

The minimum group size required to confirm a session is 4 participants.

The maximum number of participants is 8.

If the minimum number of 4 participants is not reached within the reservation window, the session may not be confirmed.

4. Reservation Deposit Authorization

The reservation deposit is approximately 30% of the special launch price.

Based on the current special launch price of €950 per person, the reservation deposit is approximately €285 per person.

During the booking process, participants may be asked to authorize the reservation deposit through a secure payment provider.

The deposit is not immediately collected unless the minimum group size has been reached and the session is officially confirmed.

5. If the Minimum Group Size Is Not Reached

If the minimum group size is not reached within the reservation window, no payment is collected.

In this case, the payment authorization is released or allowed to expire according to the rules of the payment provider and the participant’s bank or card issuer.

Because no payment has been collected, no refund is required.

Sapuri of Sicily may later open a new reservation window for the same or another session.

6. If the Minimum Group Size Is Reached

If the minimum group size is reached within the reservation window, Sapuri of Sicily may capture the authorized reservation deposit.

Once the deposit has been captured and Sapuri of Sicily has sent written confirmation by email, the session is considered officially confirmed.

From that moment, cancellation and refund rules apply as described below.

7. Participant Cancellation After Deposit Capture

After the reservation deposit has been captured, participants may request cancellation and refund of the deposit within 14 days.

Cancellation requests must be sent by email to: hello@sapuriofsicily.com

The date and time of receipt of the cancellation email will be used to determine whether the request falls within the refundable period.

Where the cancellation request is received within the 14-day refundable period, Sapuri of Sicily will refund the reservation deposit, except where mandatory legal rules provide otherwise or where specific circumstances require a different treatment under applicable law.

8. Cancellation After the 14-Day Refundable Period

After the 14-day refundable period has expired, the reservation deposit becomes non-refundable, except where mandatory consumer protection laws provide otherwise.

This is because Sapuri of Sicily experiences are organized for small groups with limited availability, reserved places, preparation work, materials, planning and organizational commitments.

If a participant cancels after the refundable period, Sapuri of Sicily may retain the reservation deposit.

9. Cancellation by Sapuri of Sicily

Sapuri of Sicily reserves the right to cancel, postpone or reschedule a session due to insufficient participants, force majeure, illness, safety concerns, weather-related issues, location unavailability or other serious organizational reasons.

If Sapuri of Sicily cancels a confirmed session, participants will be offered either:

• a refund of any amount already paid for that session; or
• the possibility to transfer the booking to a future session, where available.

If Sapuri of Sicily cancels a session before any payment has been captured, no payment will be collected.

10. Rescheduling

Where possible, Sapuri of Sicily may offer participants the option to transfer their booking to a future session.

Transfer to a future session is subject to availability, pricing, dates and organizational feasibility.

If the participant accepts a transfer to a future session, the paid amount may be applied to that future session according to the conditions agreed in writing.

11. No Refund for External Costs

Sapuri of Sicily is not responsible for external costs incurred by participants, including but not limited to:

• flights;
• accommodation;
• airport transfers;
• local transport;
• travel insurance;
• personal expenses;
• visa or travel document costs;
• any third-party booking or service.

Participants are strongly advised to purchase appropriate travel insurance before making travel arrangements.

12. Refund Method and Timing

Where a refund is due, it will normally be processed using the same payment method used for the original payment, unless otherwise agreed.

Refund processing times may vary depending on the payment provider, bank, card issuer or financial institution involved.

Sapuri of Sicily is not responsible for delays caused by banks, card issuers or payment providers.

13. No-Show

If a participant does not attend the confirmed experience without prior written cancellation, this will be considered a no-show.

In case of no-show, no refund will be due, except where mandatory legal rules provide otherwise.

14. Participant Responsibility

Participants are responsible for reading the Terms & Conditions, this Cancellation & Refund Policy and all booking information before submitting a booking request or authorizing a reservation deposit.

By submitting a booking request or authorizing a reservation deposit, the participant confirms that they understand the reservation window, minimum group size, deposit authorization and cancellation rules.

15. Balance Payment After Session Confirmation

Once the minimum group size has been reached, the reservation deposit may be captured and the session may be officially confirmed by email.

After official confirmation, the remaining balance of the experience price becomes due.

The remaining balance is scheduled to be charged automatically 15 days before the official start date of the confirmed session, using the payment method provided through the secure payment provider during the booking process.

If the automatic balance charge is successful, the participant’s booking remains confirmed and fully paid, subject to the remaining provisions of this Cancellation & Refund Policy.

If the automatic balance charge fails, Sapuri of Sicily may contact the participant to request an alternative payment method or completion of the outstanding balance. If the participant does not complete the balance payment within the timeframe communicated by Sapuri of Sicily, Sapuri of Sicily may cancel the participant’s place, without prejudice to any mandatory rights under applicable law.

Where payment by instalments, deferred payment or similar options is offered by the payment provider, such options are subject to the payment provider’s own eligibility checks, approval process, repayment schedule, terms and conditions. Sapuri of Sicily is not responsible for the approval, refusal or management of third-party instalment arrangements.